IMPLEMENTING AN AI CONCIERGE SYSTEM TO AUTOMATE ORDER MANAGEMENT
IMPLEMENTING AN AI CONCIERGE SYSTEM TO AUTOMATE ORDER MANAGEMENT
DURATION
Ongoing
DURATION
Ongoing
CLIENT
NDA - Hospitality & Food Service
CLIENT
NDA - Hospitality & Food Service
Customer Experience
Customer Experience
Automation
Automation
AI Voice Systems
AI Voice Systems
Automation
Automation
PROJECT OVERVIEW
PROJECT OVERVIEW
A multi-location breakfast and coffee restaurant faced growing operational challenges as call volumes exceeded staff capacity. With four bustling locations and a people-oriented culture, employees couldn’t manage in-person guests and phone orders simultaneously — resulting in over 80 missed calls daily across locations and significant lost revenue.
A multi-location breakfast and coffee restaurant faced growing operational challenges as call volumes exceeded staff capacity. With four bustling locations and a people-oriented culture, employees couldn’t manage in-person guests and phone orders simultaneously — resulting in over 80 missed calls daily across locations and significant lost revenue.
The Challenge
The Challenge
The client needed a scalable, always-on system to manage high-volume call orders without compromising the guest experience. The goal was to create a process that felt natural and personal while handling simultaneous calls across all locations with consistent accuracy.
The client needed a scalable, always-on system to manage high-volume call orders without compromising the guest experience. The goal was to create a process that felt natural and personal while handling simultaneous calls across all locations with consistent accuracy.
The Solution
The Solution
Through KRONNOS, VALOUR developed and deployed a 24/7 AI concierge system capable of managing multiple calls at once, taking detailed orders, answering questions in multiple languages, and forwarding digital order transcripts directly to in-store preparation screens. Each restaurant location was equipped with its own dedicated system, ensuring independence, reliability, and seamless order flow. The result was a human-like customer experience powered by automation — eliminating missed calls and transforming the order process into an efficient, fully synchronized system.
Through KRONNOS, VALOUR developed and deployed a 24/7 AI concierge system capable of managing multiple calls at once, taking detailed orders, answering questions in multiple languages, and forwarding digital order transcripts directly to in-store preparation screens. Each restaurant location was equipped with its own dedicated system, ensuring independence, reliability, and seamless order flow. The result was a human-like customer experience powered by automation — eliminating missed calls and transforming the order process into an efficient, fully synchronized system.
